Customer Service

About us

Kaimay Trading Pte Ltd is a dynamic and growing business committed to delivering exceptional service and support to our valued clients. We pride ourselves on maintaining strong relationships with our customers and providing responsive, professional solutions that drive satisfaction and loyalty. Our team is built on principles of excellence, integrity, and customer-focused service.

About the role

We are seeking an enthusiastic and dedicated Customer Service professional to join our team at our Jurong East West Region office. In this full-time role, you will be the vital link between our company and our clients, ensuring every interaction reflects our commitment to exceptional service. As a Customer Service representative, you will handle inquiries, process requests, and provide support that strengthens our customer relationships. This position is fundamental to maintaining our reputation for excellence and directly contributes to business growth and customer retention.

What you'll be doing

• Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner
• Processing customer requests, orders, and transactions accurately and efficiently
• Providing product and service information to customers, addressing questions and concerns
• Maintaining detailed and accurate customer records and documentation
• Resolving customer complaints and escalating complex issues to appropriate departments when necessary
• Following company policies and procedures whilst maintaining high standards of customer care
• Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved
• Identifying opportunities to enhance customer experience and gather feedback for continuous improvement
• Contributing to the achievement of customer service targets and key performance indicators

What we're looking for

• Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues
• Strong organisational and time-management abilities, with capacity to manage multiple tasks and priorities
• Professional and courteous demeanour with a genuine commitment to delivering outstanding customer service
• Problem-solving skills and the ability to remain calm and patient in challenging situations
• Proficiency in using computer systems and office software applications
• Attention to detail and accuracy in record-keeping and data entry
• Ability to work effectively as part of a team whilst demonstrating initiative and independence
• Previous customer service experience in a similar role is highly desirable
• Flexibility and willingness to adapt to changing business needs
• Familiar with export procedures, shipping documentation and freight forwarding coordination.
• Prior experience handling exports to China, including China customs and import documentation requirements, is preferred.

What we offer

At Kaimay Trading Pte Ltd, we are committed to creating a supportive and rewarding work environment for our team members. We offer a competitive salary package commensurate with your experience and qualifications. Our workplace culture promotes professional development, teamwork, and mutual respect. We provide our employees with opportunities to enhance their skills and advance their careers within our organisation. We foster a positive work-life balance and ensure our team members feel valued and appreciated for their contributions. We welcome applications from all qualified candidates and are committed to creating an inclusive recruitment process.

Apply now

If you meet the above criteria and are interested in joining our team as a Customer Service representative, we would like to hear from you. Please submit your application, including your resume and a brief cover letter, at your earliest convenience. We look forward to hearing from you.