Customer Service

Position Summary

Are you self-motivated, enthusiastic, friendly and hard working? Are you looking for stable employment with growth opportunities and a great culture?

We are a highly respected and leading supplier of world leading hardware systems, components and software for the window and door industry in Australia and New Zealand. Recent changes within the business now present an exciting opportunity to join a market leading supplier for the role of Customer Service – Sales.

The role does involve service and support to a diverse customer base.

We are looking for a candidate that is reliable, can work as part of a team, has great attention to detail and excellent communication skills whilst also enjoying a challenge. A great work environment and on the job training make this an opportunity not to be missed.

Key Responsibilities - OVERVIEW

• Answer incoming phone calls and emails.
• Address customer enquiries and order processing
• Maintain accurate records of customer order placement
• Maintain a clean, organised and safe work space and reception area
• Ensure all sales orders are processed in a timely and efficient manner
• Manage the smooth progress of sales orders from entry to delivery.
• Provide sales and technical support to external sales staff
• Support the movement of inventory between picking, packing, and shipping areas
• Be aware of and strive to contribute to the achievement of monthly and annual sales targets
• Work closely with the Operations Manager to implement and maintain business processes and drive continuous improvement

Skills and Competencies

• Strong attention to detail and accuracy
• Computer and IT competencies
• Polite and friendly manner to customers and staff at all times
• Promptness in attending to customer needs
• Detailed Product knowledge, along with a willingness and initiative to learn
• Promptness, punctuality & reliability in attendance to work.
• Maintenance of a clean and well organised work area.

Pay: From $65,000.00 per year

Work Location: In person