Fresh Factory
Customer Service
Skills
18 days ago
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Important information
Contract type:
Permanent
Salary:
IDR 27,600,000 – IDR 32,400,000 / year
Location:
Tegal, Tegal City, Central Java, Indonesia
Work mode:
Onsite
Published on:
8 October 2026
What they need
🚨 URGENTLY HIRING!
Customer Service Staff
📍 Penempatan: Tegal, Jawa Tengah
⏳ ASAP Joiner Preferred
Fresh Factory sedang mencari Customer Service Staff yang komunikatif, responsif, dan memiliki service mindset yang baik untuk mendukung operasional customer handling perusahaan.
💼 Job Responsibilities
- Menangani inquiry, complaint, dan kebutuhan customer melalui chat, telepon, maupun email
- Melakukan follow up terkait order, delivery, dan kendala customer
- Berkoordinasi dengan tim warehouse, fulfillment, dan operational terkait kebutuhan customer
- Memastikan seluruh customer issue ditangani dengan cepat dan tepat
- Monitoring status order dan delivery customer
- Membuat laporan harian terkait customer service dan complaint handling
- Membantu administrasi customer service dan operasional
- Menjaga kualitas pelayanan dan customer satisfaction sesuai standar perusahaan
🎯 Qualifications
- Pendidikan minimal SMA/SMK/D3/S1 semua jurusan
- Memiliki pengalaman minimal 1–3 tahun di bidang Customer Service
- Memiliki kemampuan komunikasi dan problem solving yang baik
- Terbiasa bekerja di fast-paced environment
- Mampu mengoperasikan Microsoft Excel basic
- Teliti, responsif, dan memiliki service mindset
- Mampu bekerja secara individu maupun tim
- Bersedia ditempatkan di Tegal, Jawa Tengah
- ASAP joiner lebih diutamakan
➕ Preferred Qualifications
- Berpengalaman di bidang logistics, fulfillment, FMCG, atau e-commerce
- Terbiasa handle complaint customer dan operational issue
- Familiar dengan CRM atau ticketing system
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