PT Harapan Fintech Indonesia
CUSTOMER SERVICE
16 days ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
9 October 2026
What they need
About the role
This is a Customer Service role focused on handling customer inquiries, complaints, and requests through multiple communication channels while maintaining service quality in accordance with company procedures.
Key responsibilities
- Handle customer inquiries and complaints via telephone, email, live chat, and social media.
- Provide accurate information regarding company products, services, and transactions.
- Follow up on customer issues and provide appropriate solutions in accordance with company procedures.
- Maintain customer interaction records and coordinate with relevant teams to resolve customer issues.
- Ensure service quality and achieve established performance targets.
About you
- Minimum education: SMA/SMK or equivalent.
- Minimum 1 year of experience in the fintech industry.
- Experienced in handling customers through multiple communication channels.
- Strong communication and problem-solving skills.
- Able to operate Microsoft Office and customer service support systems.
- Willing to work on a shifting system.
- AFPI certification is an advantage.
Other offers great for you!
These companies are also looking for great profiles
skiils
Product Owner Data & IA (Automatisation Service Client)
60K€
Permanent contract
91300 Massy, France
Hybrid
Skills
2 months ago
Quick apply
Visian
Customer Service Manager - Production Informatique
Freelance
Paris, France
Hybrid
Top Recruiter
Skills
6 days ago
Quick apply
Mon Consultant Indépendant
Directeur ADV / service client
TJM HT max 436 € (hors éventuels frais de mission, à discuter avec le client)
Freelance
Lille, France
Hybrid
Skills
6 days ago
Quick apply