Customer Service

Key Responsibilities

• Inquiry Handling: Answer customer questions about products, services, order statuses, shipping, and pricing with complete accuracy.
• Issue Resolution: Actively listen to customer complaints, diagnose technical or transactional errors, and provide prompt, effective solutions.
• Omnichannel Support: Manage incoming communications seamlessly across phone calls, live web chats, ticketing platforms, and email.
• Record Management: Maintain accurate, highly detailed logs of customer interactions, complaints, and remedial actions within the company CRM system.
• Cross-Department Collaboration: Escalate complex issues to technical support, billing, or warehouse operations to ensure absolute resolution.
• Feedback Collection: Gather customer feedback and communicate frequent issues to management to help optimize internal service workflows.

Required Skills & Qualifications

• Communication: Exceptional verbal and written communication skills with a proven ability to explain complex information simply.
• Problem-Solving: Sharp analytical capabilities to de-escalate stressful interactions and troubleshoot issues resourcefully.
• Technical Literacy: Proficiency with Help Desk software (such as Zendesk or Salesforce), CRM tools, cloud databases, and standard office software.
• Time Management: Strong organizational abilities to handle a high volume of requests simultaneously without sacrificing quality.
• Education & Experience: A high school diploma or equivalent is required (a Bachelor's degree is a plus). 1–2 years of experience in retail, hospitality, or a call center environment is highly preferred.

To apply for this position, please simply click on the “APPLY” button or send your full resume in Word format to [email protected] indicating the job title.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy.

PERSOL Hong Kong Limited: Employment Agency Licence No. 80860