Customer Service

Overview

1. Frontline Team Member and ensures every guest enjoys a welcoming, clean, and delicious experience by greeting customers, providing samples, preparing customized orders, and managing point-of-sale transactions.

• Order Preparation: Greet customers warmly, explain menu offerings, provide product samples, and scoop ice cream accurately according to portion control standards.
• Transaction Management: Operate the register and point-of-sale (POS) terminal to process cash, debit, and credit card payments.
• Cleanliness & Food Safety: Maintain a spotless storefront by sanitizing prep stations, washing utensils, and emptying trash bins according to food safety regulations.
• Physical Stamina: Ability to stand, walk, bend, and perform repetitive wrist movements (scooping) for a full shift. Must be able to lift tubs weighing up to 25 lbs.

Requirements

• Key Skills & Qualities
• Attitude: Friendly, outgoing, positive, and patient with customers.
• Communication: Strong interpersonal and teamwork skills.
• Physical Stamina: Ability to stand for long shifts and work in a fast-paced environment.
• Flexibility: Available for irregular shifts, including days, evenings, weekends, and holidays.

Pay: $17.60-$18.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person