Customer Service

Melbourne

Description:

Moment Group has an excellent career opportunity for an articulate, highly skilled Customer Service Representative within a growing Real Estate company. Do you love building solid customer relationships? Then this position may be for you. This is a long-term permanent opportunity which starts the end of March!

Responsibilities:

• Receiving and placing telephone calls
• Provides accurate, friendly customer service in a timely fashion
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Resolving customer complaints, managing database records, drafting status reports on customer service issues.
• Adheres to security policies and maintains confidentiality of records and client information
• Entering customer information into company database

Requirements

Skills/Qualifications

• Excellent verbal, written, and social communication skills
• Ability to interact effectively with internal and external partners and clients/customers
• Advanced Microsoft Office and Excel skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

If you are a service ‘champion’ who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Apply today!

Moment Group would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

If you have immediate availability and meet the qualifications, you may be the candidate we’ve been searching for and we encourage you to contact us today!

Questions? Call our local office at 03 8676 7800. All applicants applying for this position must be authorized to work in Australia.