Customer Service

We are seeking a motivated and customer-focused Social Media & Customer Care Officer (female) to manage our social media platforms, engage with customers online, respond to inquiries, and provide excellent customer service. The ideal candidate is creative, organized, and has strong communication skills with the ability to build positive relationships with customers.

Key Responsibilities

• Manage and update the company's social media accounts (Facebook, Instagram, TikTok, LinkedIn, X, etc.).
• Create, schedule, and publish engaging content, including posts, stories, and promotional campaigns.
• Monitor social media platforms and respond promptly to customer inquiries, comments, and messages.
• Handle customer complaints and resolve issues professionally and efficiently.
• Provide accurate information about products, services, pricing, and promotions.
• Maintain a positive online brand image and customer experience.
• Coordinate with the sales and marketing teams to support promotional activities.
• Track social media performance and prepare monthly reports.
• Maintain customer records and follow up on inquiries and feedback.
• Stay updated on social media trends and recommend new marketing ideas.

Qualifications

• Diploma or Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 1–3 years of experience in social media management or customer service.
• Excellent written and verbal communication skills in English (Arabic is an advantage).
• Proficiency in Microsoft Office and social media management tools.
• Knowledge of Canva, Adobe Express, or similar design tools is an advantage.
• Strong organizational and multitasking skills.
• Friendly, professional, and customer-oriented attitude.

Skills Required

• Social media management
• Customer service and communication
• Content creation
• Problem-solving
• Time management
• Teamwork
• Attention to detail
• Basic graphic design skills (preferred)

Working Hours

• Full-time
• May require occasional evening or weekend work during campaigns or events.

Pay: AED2,600.00 - AED3,000.00 per month

Work Location: In person