A
Acme Services
Customer Service
3 years ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
- Handling all logistics related queries which will be routed from the CS team through
mails, chats, and calls. - Closing urgent deliveries, POD, disputed cases raised from customers.
- Closing all the cases for customers within defined TAT.
- Need to take ownership and close customer queries with a positive response.
- Enhances organization reputation by accepting ownership for accomplishing new
and different requests - Having a weekly review with courier partners for improvisation on TAT and
maintaining a quality of deliveries. - Working with the CS team and other team members to improvise the process and
enhance the quality of service for customers. - Engaging with a cross functional team.
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