Customer Service

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Create, support and uphold a culture of collective high performance and great customer experiences across the store, with a specific focus on the IT & Gaming department. To support role, assist the Store Management team with storewide objectives.

• Achieve sales and profitability targets for your store
• Ensure all IT Gaming Department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting
• Work collaboratively as part of a team to deliver a positive experience for both instore and online customers
• Maintain a high standard of pricing integrity across the IT & Gaming Department
• Cross train, develop and support sales team members on all aspects of IT & Gaming Department products and services
• Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the CGA or other legislation
• Contribute to financial performance through inventory management, loss prevention and management of controllable expenses
• Assist the Store Management team, where required, in all daily operational aspects of the store
• Continuously improve skills and product knowledge through available online platforms and participation in other development opportunities
• Keep informed of industry trends and market developments
• Build and maintain effective working relationships with relevant internal and external stakeholders
• Identify opportunities to further develop this role and present recommendations to Management accordingly

Qualifications

• At least two years retail operations experience
• Demonstrated experience overseeing / coordinating the activities of team

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!