Customer Service

The Role

Based at the Mangere office and reporting to the Customer Service Team Leader, this role is the primary point of contact for customers nationwide. Responsibilities include managing daily customer enquiries, processing orders and quotations, and providing accurate product information across the product ranges. The position also supports Account Managers, with a strong focus on delivering responsive customer service, teamwork, continuous improvement, and leveraging technology to enhance customer experience and operational efficiency.

Responsibilities

• Act as the primary point of contact for customers, delivering prompt and professional service.
• Process customer orders, quotations and enquiries accurately and efficiently.
• Support the Sales Team by providing customer updates, following up leads and assisting with key account management.
• Build strong customer relationships, understand their needs and deliver consistently high levels of service.
• Respond to product and technical enquiries, developing a strong understanding of product features, applications and use

Skills & Experience

• Experience in customer service or sales support, ideally within the manufacturing, construction or industrial sectors.
• Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Excellent attention to detail, organisational skills and time management in a fast-paced environment.
• Ability to work independently while contributing effectively to a team.
• Proficiency in ERP/CRM systems and Microsoft Office; Oracle NetSuite experience is advantageous but not essential.
• A proactive approach to continuous improvement and a willingness to embrace new technology.

The Company

Well-established New Zealand business with a long history of delivering innovative, high-quality products and solutions. They support customers across the construction and industrial sectors, providing reliable products backed by technical expertise and customer-focused service. With a strong emphasis on quality, collaboration and continuous improvement, the business is committed to building lasting customer relationships and delivering practical solutions that meet the evolving needs of the market.

• Flexible starting or finishing time
• $70,000.00 - $80,000.00, depending on experience

#SCR-tony-bishop

To apply in the strictest confidence, please contact Tony Bishop on Mobile:[021 623 657](tel:021 623 657).