Customer Service

About the role

Respond to customer chats and answer questions through WhatsApp, marketplace, social media, or other communication platforms. Provide accurate information regarding products, prices, stock availability, ordering methods, payment, and delivery. Handle customer questions and complaints in a friendly, polite, and professional manner.

Key responsibilities

• Reply to chats and answer customer questions via WhatsApp, marketplace, social media, or other communication platforms
• Provide accurate information about products, prices, stock availability, ordering methods, payment, and delivery
• Handle customer questions and complaints in a friendly, polite, and professional manner
• Perform follow-up customer chats when necessary
• Record and forward issues or questions requiring handling by relevant teams
• Ensure every customer question receives a response according to company service standards

Requirements:

• Minimum education: SMA/SMK or equivalent
• Good written communication skills that are clear, polite, and easy to understand
• Experienced using WhatsApp and other chat applications
• Able to type quickly and carefully
• Friendly, patient, responsive attitude with customer service orientation
• Able to understand customer questions and provide answers according to company information or SOP
• Careful in conveying information to prevent communication errors
• Able to work independently and in a team
• Basic computer skills and knowledge of Google Sheets/Microsoft Excel
• Experience as Customer Service, Online Admin, or Chat Admin min. 1 year
• Willing to work 6 days a week