Customer service

Job Summary

We are seeking a friendly, professional, and customer-focused Customer Service Officer to attend to customer enquiries, resolve complaints, provide product and service information, and maintain positive customer relationships.

Job Description

• Respond to customer enquiries through phone calls, emails, social media, live chat, and other communication channels.
• Provide accurate information about the company's products, services, pricing, and policies.
• Handle customer complaints, requests, and concerns professionally and promptly.
• Follow up on customer issues to ensure satisfactory resolution.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Assist customers with orders, bookings, payments, deliveries, returns, and other service-related requests.
• Direct complex enquiries or unresolved complaints to the appropriate department or supervisor.
• Build and maintain positive relationships with existing and prospective customers.
• Communicate customer feedback and recurring issues to management for service improvement.
• Ensure customers receive timely updates on their requests, orders, or complaints.
• Support customer retention efforts by providing excellent service and identifying opportunities to improve the customer experience.
• Maintain a professional and courteous attitude when dealing with difficult customers.
• Follow company policies, customer service procedures, and data confidentiality requirements.
• Work closely with sales, operations, accounts, and other departments to resolve customer issues.
• Prepare daily, weekly, or monthly customer service reports as required.
• Meet established customer service standards and performance targets.

Requirements/Skills

• Minimum of OND or HND in Business Administration, Marketing, Mass Communication, or a related field.
• Proven years of experience in customer service, client relations, call centre operations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good telephone etiquette and professional communication skills.
• Ability to handle customer complaints calmly and effectively.
• Basic computer skills and proficiency in Microsoft Office applications.
• Familiarity with CRM software, customer service platforms, or helpdesk tools is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize requests, and work under pressure.
• Good listening skills and a customer-oriented attitude.
• High level of patience, empathy, professionalism, and emotional intelligence.
• Ability to work independently and as part of a team.
• Willingness to work flexible shifts when required.

Pay: ₦70,000.00 - ₦100,000.00 per month

Work Location: In person