Customer Service

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, dedicated in providing global users with secure, convenient, and efficient trading solutions. As of now, over 5 million active users have easily accessed a wide range of CFD trading services, including forex, cryptocurrency, stocks, indices, metals, and commodities, via the Trade W app and website.

Job Description

• Make outbound calls or send messages to assigned customers to build strong, positive relationships.
• Achieve sales targets and objectives within the specified timeframe.
• Develop and maintain relationships with both new and existing clients.
• Present, promote, and sell services effectively using persuasive arguments to prospective customers.
• Acquire comprehensive job knowledge, respond promptly and accurately to customer demands, and resolve user issues quickly and efficiently to enhance customer retention and satisfaction.
• Assist in resolving customer issues, providing real-time technical support for initial troubleshooting.
• Proactively identify, summarize, and verify potential issues from client feedback; escalate to relevant departments or propose actionable suggestions to support business improvement.
• Stay updated on product knowledge, market trends, and competitors.
• Provide regular reports on sales activities, opportunities, and results.
• Handle community group or social media.
• Complete tasks assigned by supervisors.

Requirements

• Languages: Must be fluent in spoken and written Portuguese and English. Proficiency in Chinese is an advantage.
• Equipment: Candidate must have their own device for work.
• Experience: Minimum of 1 years of experience in customer service or account manager role with set targets.
• Skills: Resilience under pressure, excellent problem-solving abilities, and strong multitasking skills.
• Industry Knowledge: Strong understanding of trading, investment, cryptocurrency, and the futures market is an advantage.
• Customer Service: Empathetic and patient in challenging customer interactions.

Salary and Benefits

Performance-based commission Extensive career development opportunities