Customer Service

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Tasks and Responsibilities：

• Liaise between the sales team and back-end departments including production, warehousing, logistics, procurement and finance, synchronize order requirements, delivery cycles and special specifications, and coordinate the entire order fulfillment process. 

• After receiving sales orders, verify inventory, production capacity and material availability, confirm feasible delivery timelines, promptly communicate updates to the sales team and customers, and coordinate production scheduling and stock preparation priorities. 

• Handle import-export affairs, including customs declaration,  track the whole process of customs inspection, release, unloading and goods handover. 

• Follow up production progress, stock status, outbound delivery and logistics transportation, monitor abnormalities such as stock shortages, delays and logistics failures in real time, and coordinate targeted solutions efficiently. 

• Coordinate and resolve cross-departmental conflicts during order execution, including material shortages, delivery conflicts, reconciliation discrepancies and missing qualification documents, and drive closed-loop problem resolution. 

• Verify order details, delivery notes, logistics documents and reconciliation statements, assist the finance department with account reconciliation, invoicing and payment collection procedures.

• Maintain complete order fulfillment records, document delivery cycles, abnormal causes and resolution results, optimize cross-departmental processes to shorten overall order fulfillment cycles. 

• Provide dedicated coordination support for key customers and major projects together with the sales team, ensuring on-schedule and quality-compliant completion of priority orders.