Customer Service

该职位来源于猎聘 Job Description Customer Service is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer.

Primary tasks (Job description) will include: 1: Provide pricing, availabilities of products and due date of orders to customers and sales. 2: Creation and administration of quotations/contract/PO based on the instruction of sales. 3: Management of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management.

4: Coordinate with Logistics department about shipping arrangement and dispatch of orders in a timely manner, meeting customer's requirements and expectations. 5: Coordinate orders/logisitc/stock situation with Denmark/China sales. 6: Responsible for the order related operation in D365.

7: Phone responsibilities: Answer incoming calls and make outbound calls in a professional phone manner.

8: Create up and cross-selling opportunities. 9: Provide product information based on information available in the catalogues. 10: Escalate (second level) product information requests to application engineers or technical support team. 11: Claim handling from customers, ensuring claims are closed within a reasonable timeframe. 12: Coordinate with finance for invoicing and payments and follow-up with customers late payments weekly. 13: Other tasks assigned by the superior. Qualification Requirement: 1: Very good English communication skills, both verbal and written. 2: Bachelor degree in relevant field. 3: 3+ years of demonstrated success in customer service role. 4: Ability to work independently and be self-motivated.

5: Problem Solve capabilities. 6: Have teamwork spirit and ability to work under the pressure. 7: High sense for urgency, accuracy and detail oriented. 8: Computer proficient: Word, Excel and Power Point. 9: Good time schedule and Time management. 10: Effective and direct communicator.