Customer Service

About the role

BACCUS SDN BHD is looking for a Customer Service to join our operations team in Taman Perniagaan Setia, Johor Bahru. This is a full-time position suitable for candidates interested in developing their career in purchasing and procurement.

Key responsibilities

• Prepare customer quotations, process customer orders, manage sales orders, issue invoices, and handle customer complaints
• Verify the accuracy of customer purchase orders, including product codes, pricing, minimum order quantities (MOQ), shipping arrangements, and requested delivery dates before processing sales orders
• Communicate customer requirements clearly to internal departments to ensure effective stock planning, purchasing, and order fulfilment
• Coordinate closely with Purchasing, Warehouse, Logistics, Finance, and other relevant departments to meet customer expectations
• Monitor daily order fulfilment and coordinate with internal teams to ensure on-time customer deliveries
• Monitor shipment status and follow up on delivery schedules to ensure timely arrivals
• Respond promptly and professionally to customer enquiries via email, telephone, WhatsApp, and other communication channels
• Proactively resolve customer issues relating to orders, delivery arrangements, documentation discrepancies, and invoices
• Manage customer ad hoc requests, including urgent orders, changes to delivery dates, and order quantity adjustments
• Build and maintain strong customer relationships by providing reliable and professional service

About you

• Minimum 3 years of working experience in customer service or a related field
• Diploma or higher qualification in any relevant field
• Proficient in Microsoft Excel and Microsoft Word
• Able to communicate effectively in English, Bahasa Malaysia, and Mandarin
• Good organizational, communication, coordination, and follow-up skills
• Responsible, detail-oriented, proactive, and able to work independently
• Customer-focused with strong problem-solving and relationship-management skills
• Able to manage multiple tasks and meet deadlines in a fast-paced working environment
• Experience in procurement, inventory management, or the food and beverage industry is an added advantage
• A positive team player with a strong sense of responsibility and commitment to customer satisfaction

About us

BACCUS SDN BHD specializes in flavor solutions, providing quality flavor products and services to support the food and beverage industry. We work closely with our customers and suppliers to deliver reliable products, efficient service, and solutions that enhance product quality and consumer experiences.As our business continues to grow, we are looking for a dedicated and responsible Customer Service to join our team and support our customer service and purchasing operations.

How to Apply

 If you are interested in joining BACCUS SDN BHD and meet the requirements above, please submit your CV/resume through JobStreet.

 We look forward to hearing from you and welcoming the right candidate to our team.