Customer Service Co-ordinator

Job highlights

• Customer service experience in an office setting

• Excellent communication Skill - verbal Writing.

• Respond to customer enquiries, providing turnaround within two hours.

• Develop and maintain a positive client relationship by providing routine follow-up customer service calls.

• Documentation of service complain and assigning the taste to the service team member.

• Document and escalate any customer service.

• Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.

• Assist with training of new employees within department.

• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.

KEY SKILLS AND COMPETENCIES

Professional

• Customer service experience in an office setting.
• Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Strong ability to multi-task, prioritize and execute.
• Ability to perform under pressure and stressful conditions.

Personal

• Professional demeanor and attitude.
• A fast learner who can quickly understanding and articulate new technologies and processes.