Customer Service Co-ordinator

Customer Service Administrator - Pallet-Track Operations

Monday-Friday: 08:00-17:00

About us

Clive Cowern Transport Ltd is an established, family-run transport business based in Bridgnorth, Shropshire. We operate a busy transport operation specialising in pallet distribution, general haulage and logistics, working with customers across the UK as part of the Pallet-Track network.

As a growing business with a modern fleet and a close-knit team, we pride ourselves on providing a reliable, professional service to our customers. We are looking for a capable, organised and customer-focused individual to join our office team.

The role

This is a busy and varied customer service and administration role within a fast-paced transport environment. You will play an important part in ensuring customer enquiries are dealt with promptly, transport information is recorded accurately and any issues are followed through to a satisfactory conclusion.

The successful candidate will be confident communicating with customers and colleagues, able to prioritise competing demands and take responsibility for seeing tasks through to completion.

Key responsibilities

• Handling customer enquiries by telephone and email in a professional and helpful manner.
• Responding to queries regarding deliveries, collections, consignments and proof of delivery.
• Entering and maintaining accurate customer, consignment and transport information on our systems.
• Liaising with customers, drivers, planners and other depots to resolve delivery and collection issues.
• Investigating missing consignments, service failures and delivery discrepancies.
• Monitoring outstanding queries and ensuring actions are completed within agreed timescales.
• Keeping customers informed of progress and communicating any delays or problems promptly.
• Maintaining accurate records and ensuring information is passed to the relevant members of the team.
• Supporting the wider transport office with general administration and day-to-day operational tasks.
• Working as part of a team to maintain high standards of customer service and operational efficiency.

About you

We are looking for someone who is proactive, dependable and takes pride in doing a job properly.

You will ideally have:

• Previous experience in customer service or administration.
• Excellent telephone and written communication skills.
• Strong attention to detail and a high level of accuracy.
• Good organisational skills and the ability to manage a busy workload.
• A methodical approach to dealing with queries and resolving problems.
• The confidence to take ownership of tasks and follow them through without constant supervision.
• A positive attitude and the ability to work effectively under pressure.
• Good IT skills and confidence using computer systems.

Experience within transport, logistics, haulage or pallet distribution would be an advantage, although we will consider candidates from other backgrounds who can demonstrate the right skills and attitude.

What we offer

• A full-time, permanent position within an established family-run business.
• The opportunity to become an important part of a busy transport operation.
• A supportive team environment where reliability, initiative and hard work are valued.
• A varied role with the opportunity to develop your knowledge of the transport and logistics industry.

How to apply

If you are organised, customer-focused and looking for a role where you can make a genuine contribution, we would like to hear from you.

Please apply through Indeed with your CV and details of your relevant experience.

Pay: £28,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person