AB Agri

Job Title:
Customer Service Coordinator - Fixed Term Contract until the end of March 2027.
Location:
Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.
Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?
Trident MicroNutri are looking for a proactive and organised
Customer Service Co-ordinator
to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB &amp; Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.
What You’ll Be Doing
<ul>
<li>Processing customer orders end-to-end, managing expectations around delivery lead times and availability</li>
<li>Providing flexible support to the wider GB &amp; Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.</li>
<li>Maintaining accurate and up-to-date records across ERP systems and shared online folders</li>
<li>Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders</li>
<li>Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries</li>
<li>Clearing down purchase orders and supporting monthly supplier payment processes</li>
<li>Invoicing customers daily and processing credits in line with agreed finance procedures</li>
<li>Supporting customs and supply chain activities, ensuring compliance with customs regulations for the movement of goods between the UK, Ireland and EU markets.</li>
</ul>
What You'll Bring
<ul>
<li>Previous experience in a customer service or customer-facing administrative role</li>
<li>Experience managing a varied customer base and delivering a consistently high standard of service</li>
<li>Strong organisational skills with excellent attention to detail</li>
<li>Confident communication skills and the ability to build positive working relationships</li>
<li>A customer-driven, solution-focused mindset aligned to AB Agri values</li>
<li>Experience using D365 or a similar ERP system</li>
<li>Experience operating a Forklift and/or reach truck is desirable but not essential</li>
<li>Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)</li>
<li>Willingness to learn new systems, processes, and ways of working</li>
</ul>

Customer Service Co-ordinator (Fixed Term Contract)

Customer Service Co-ordinator (Fixed Term Contract)

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