Customer Service Consultant (AU2)

1. As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
2. Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
3. Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
4. To maintain accurate and comprehensive record of new and existing customers.

Requirements:

1. Candidate must possess at least a Diploma in any field or equivalent.
2. Preferably with retail experience in telecommunication products and services.
3. At least One (1) year of working experience in the related field is required for this position.
4. Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
5. Sales oriented and able to work independently.
6. Good communication and good customer services.
7. Good discipline and work as a team.
8. Willing to work in One Utama, Petaling Jaya.

Why Join Us?

• Attractive Commission Scheme – Earn more based on your performance with unlimited earning potential.
• 14 Days Annual Leave – Enjoy a healthy work-life balance with generous leave entitlement.
• Shift Allowance – Additional allowance provided for shift-based work.
• Annual Salary Increment – We recognize and reward good performance with yearly salary reviews and increments.
• Career Growth Opportunities – Develop your skills and advance your career with us.
• Attendance Allowance – Receive additional rewards for maintaining good attendance.