Customer Service Consultant

About Blum

Blum is an international company that specialises in the production of functional furniture fittings. The company’s main product groups are lift systems, hinges and drawer systems for furniture – in particular, kitchen furniture.

Blum is a family-owned company, and that is why we focus on people. We believe success is due to our employees' identification with the company, their readiness to perform, and capacity to learn.

It's quite simple. We all work hard at Blum to be a good partner for our customers.

Blum not only considers whether an idea is feasible, but also what benefit it is to all those involved. We work together with customers and employees. We put our heads together to develop future-oriented solutions that best meet everyone’s needs. Together, we discuss new ideas and solutions for a better quality of living.

About the role

We are seeking a dedicated and professional Customer Service Consultant to join our Customer Service Team. Reporting to the Customer Service Manager, you will be responsible for processing stock requests for aligned industry customers, providing generalised internal sales support to the business and giving technical advice via the telephone.

Additionally, a Customer Service Consultant may greet customers at Blum’s Sydney showroom and support the customer during their visit as well as support Reception when needed.

To succeed in this role, you will need:

• Answer inbound calls in a timely and professional manner and respond to caller's inquiries by utilising industry technical knowledge.
• Respond to customer emails using the CRM and ensure communication is maintained within the ticketing tool, ensuring accurate categorisation of emails and prompt response times.
• Accurate and timely processing of orders as requested by industry customers to ensure optimal customer support and seamless service delivery.
• Ensure optimal customer service standards are provided for both internal sales team and external stakeholders.
• Build effective working relationship with industry customers to actively contribute to customer discussions regarding forecasting, current stocking policies & market release strategies for new products.
• Provide generalised ordering and product information support to the aligned industry customers.
• Liaise, discuss and plan with the Logistics Team on stock management requirements for aligned industry customers.
• Assess warranty claims and follow up with appropriate support as per agreed business standards.
• When necessary, attend to customers in Blum’s showroom, greet them appropriately and support them throughout their visit.

About you

We want someone who sees the long-term growth, highly collaborative, and embodies our brand values. Position titles are not important to us, work ethic and teamwork are what we look for.

Your skills and experiences should include:

• Customer-centric focused.
• Tech Savvy.
• Well-developed interpersonal skills.
• Proficient negotiating and organisation skills.
• Ability to work well with others.
• Problem solving and time management skills.
• Exceptional verbal, written presentation and listening communications skills.
• Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware will be highly regarded.
• Extensive technical knowledge of kitchen hardware is preferred but not essential.

In return, we will provide a stable and fun working environment, collaborative team culture and ongoing development.

Don't miss out on the opportunity to join us, submit your application today.

No referrals from recruitment agencies please.