Customer Service Consultant

Are you an experienced Customer Service professional who thrives in a fast-paced, high-volume environment?

We are currently recruiting for a Customer Service Officer to join a well-established organisation based in Sydney CBD. This is a fantastic temp-to-permanent opportunity for someone looking to join a supportive team and secure a long-term position.

Working as part of a busy customer service team, you will be responsible for supporting a portfolio of B2B customers, processing a high volume of orders and ensuring customers receive a professional and efficient service.

The Role

Your day-to-day responsibilities will include:

• Processing a high volume of B2B customer orders accurately and efficiently
• Managing customer enquiries via phone and email
• Entering and updating orders within internal systems
• Liaising with customers regarding order status, availability and delivery updates
• Managing amendments, queries and issues relating to existing orders
• Maintaining accurate customer and order information
• Working closely with internal teams to ensure orders are processed and delivered on time
• Building strong working relationships with B2B customers
• Resolving customer queries in a professional and timely manner
• Providing general administrative support to the wider customer service team

About You

To be successful in this position, you will ideally have:

• Previous experience in a Customer Service, Order Processing, Customer Care or Sales Support position
• Experience working within a high-volume B2B environment
• Strong phone and email-based customer service skills
• Excellent attention to detail and data-entry accuracy
• The ability to prioritise and manage a busy workload
• Confident communication skills and a professional approach
• Experience using SAP and/or Salesforce would be highly regarded
• Strong general computer and systems skills
• A positive attitude and willingness to work as part of a team

What's On Offer?

• $65,000–$70,000 + Super
• Temp-to-permanent opportunity
• Sydney CBD location
• Hybrid working arrangement
• Monday to Friday working hours
• Supportive and collaborative team environment
• Opportunity to join an established business with long-term career potential

Please note: Applicants must have full Australian working rights to be considered for this opportunity.

If you have experience within B2B customer service and order processing and are looking for your next opportunity in Sydney, we'd love to hear from you.