Customer Service Consultant

Secure a New Role before the End of the Year & Have a Fresh Start to 2027!

This is your opportunity to secure a new role before the New Year Recruitment Rush. If you're ready to make your mark and contribute towards a high-performing culture from day one, we want to hear from you.

We're looking for Customer Service Consultants who will support our customers through their insurance journey with unparalleled empathy and efficiency. Each day brings new challenges, but your core purpose remains constant – ensure you leave every customer better off than when they connected with us and help retain our valued customers.

What you'll be doing:

• Manage customer enquiries and complaints from first contact through to resolution
• You will support customers approaching renewal, guide them through their options, and empower them to make confident decisions about their cover.
• You will identify opportunities to improve policies, address any concerns or questions, and showcase the value of staying with a trusted provider.
• Working collaboratively with your team and contributing to a positive, high-performance culture
• Meeting KPIs including quality assurance, customer retention and Net Promoter Score

Important Information (Please Read Before Applying):

• Employment Type: Permanent, full-time (37.5 hours per week)
• Salary: Highly competitive salary plus generous monthly incentive scheme
• Location: An engaging, in-office role based at our modern Kawana Waters office (free staff parking provided)
• Start Date: Monday, 9 November 2026
• Working Hours: Dynamic rotating roster, Monday to Friday, with shifts scheduled between 6:00 am and 6:00 pm, plus 1 Saturday shift every 3 or 4 weeks.

Training Program: All successful candidates will be onboarded into a structured 12-week training program commencing on the start date. Please note that this program runs across the Christmas period, and as such, leave will not be approved during this time, with the exception of gazetted public holidays. We ask that you plan any personal commitments around this requirement prior to applying.

Next Steps: Shortlisted candidates will be invited to complete an online assessment, have a phone discussion with a Talent Partner, and meet us face-to-face at our Engagement Centre, where you'll have the opportunity to learn more about the role, meet our leaders, and tell us more about yourself.

Why You'll Thrive at Budget Direct:

• Unrivalled Rewards: Your high performance will be celebrated and rewarded with generous bonuses, recognition programs, and clear pathways for career progression.
• Training: Comprehensive 12-week onboarding programme designed to set you up for success – and that's just the beginning of our ongoing investment in you. Please note that attendance is required in full throughout this period, including across the Christmas period (public holidays excepted).
• Grow and Build: This is more than just joining a team; it's a chance to be instrumental in building one. Your contribution matters from day one, and the opportunities for growth are real.
• Leave Options: Include volunteer days, an extra paid "ME day," comprehensive paid parental leave, and the opportunity to purchase additional leave.
• Holistic Wellbeing: Access our dedicated "Healthy Mind and Body" hub, mental health support, and exclusive fitness discounts.
• Give Back: Make a tangible difference through our A&G Difference program, which offers opportunities to volunteer, fundraise, and support meaningful causes.
• Exclusive Savings: Enjoy discounts on Budget Direct insurance products, plus access to a wealth of deals through our retail and hospitality partners across Australia.
• Celebrate Success: Join vibrant events, engaging team days, and annual celebrations – because we believe in having fun and acknowledging our collective achievements.

About us:

As Australia's fastest-growing and most award-winning general insurance company, we've been growing at a record pace, and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.

Don't leave it to next year, be ahead of the market and hit APPLY NOW!