Customer Service Consultant (m/f) - Agadir

Who are we? Concentrix is an international company present in more than 70 countries. We are specialists in improving the customer experience and optimizing business processes. We help organizations transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Consultant: Your main responsibility will be to be the privileged point of contact for our customers. Your functions include: Support customers and potential customers in solving problems and providing information. Actively contribute to strengthening our brand image and increasing customer satisfaction. Manage complaints effectively. Be a true ambassador for excellence in customer service.

How will you do it? Through incoming calls, emails, correspondence, and potentially social media interactions. No cold calling or sales calls!

What do we offer? At Concentrix, the valuation and development of our employees are a priority.

Remuneration and Benefits: Portuguese language bonus. Performance bonuses. Attendance and punctuality bonus after 12 months of seniority. Special Eid Al-Adha bonus.

Flexible working hours with the possibility of remote work after the integration period. Free gym access. Transportation provided by the company.

Social Benefits: Advantageous health insurance + CNSS/AMO. Complementary pension plan after one year of seniority.

Excellent working conditions: Initial and continuous training. Working environment that promotes employee well-being. Real opportunities for professional growth and development.

Our recruitment process: 1. Telephone pre-selection: First conversation with a member of the recruitment team to validate the job requirements. 2. Collective presentation and tests: Company presentation, Q&A session, and written tests (French and IT). 3. Individual interview (30 minutes): In-depth conversation with a member of the recruitment team to assess your skills and align your professional ambitions with our company culture.

Are you ready for this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet. We look forward to meeting you soon! Join the Concentrix team today!

Desired Candidate Profile

Excellent command of the Portuguese language, oral and written. Good computer skills. Customer service orientation. Active listening, empathy, and cordiality. Analytical skills. Ability to identify needs and anticipate solutions.