Customer service Consultant - Nex

We are seeking a Customer Service Consultant to join our team at our Serangoon location (NEX). This is a full-time position where you will be the face of London Weight Management, delivering outstanding customer service and support to our clients. As a Customer Service Consultant, you will play a vital role in ensuring that every interaction with our customers is positive, professional and aligned with our commitment to excellence. Your work will directly contribute to client satisfaction, retention and the overall success of our business.

Key responsibilities

• Greet and welcome customers in a warm and professional manner, creating a positive first impression
• Assist customers with programme enquiries, registrations and onboarding processes
• Provide information about our weight management programmes, services and pricing options
• Handle customer queries and concerns promptly and professionally, escalating complex issues where necessary
• Maintain accurate customer records and documentation in our systems
• Process administrative tasks including payments, appointments and client updates
• Build and maintain positive relationships with customers to encourage loyalty and repeat business
• Contribute to achieving team targets for customer satisfaction and service excellence
• Collaborate with other team members to ensure seamless customer experiences
• Keep informed about current promotions, programmes and company policies to provide accurate information

What we're looking for

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
• Strong interpersonal abilities and a genuine passion for delivering outstanding customer service
• Proven experience in a customer-facing role within a service-oriented environment
• Ability to remain calm, patient and solution-focused when handling customer queries or concerns
• Proficiency in using computer systems and office software, including Microsoft Office and CRM platforms
• Well-organised with strong attention to detail and the ability to manage multiple tasks simultaneously
• A friendly, approachable demeanour with a positive attitude towards work
• Reliability and punctuality with a strong work ethic
• Ability to work effectively as part of a team
• Preferably, previous experience in the healthcare, wellness or fitness industry would be advantageous