Customer Service Coordinator-Aftersales

Department: Logistics F5

Job role overview:

To support Triumph’s internal departments and global subsidiary/ distributor sales network with aftersales and airfreight customer service enquiries using effective methods of communication

Report to:

• Freight and Customer Service Manager (UK Based)
• Local reporting line to Logistics Supervisor

Duties and Responsibilities:

• Handle Triumph's global aftersales customer service cases submitted by subsidiaries and distributors through the Customer Relationship Management (CRM) platform.
• Liaise with Triumph's third-party logistics partners to obtain airfreight quotations for requests submitted through the company's internal airfreight quotation system.
• Within the CRM platform, actively update the status, investigation results and corrective actions to the internal or external customer.
• Ensure compliance with internal case closure KPIs and service standards.
• To build relationships with Triumph’s internal departments and Third-Party Logistics Partners to support with investigation and resolution of cases.
• To manage, develop and improve internal Customer service processes and foster a culture of customer focus.
• To maintain an excellent customer service to Triumph’s internal and external network via written and oral communication.
• To undertake and assist with project and other ad-hoc duties as required by your manager.

Qualifications:

• Bachelor’s degree in related field
• 3-5 years' experience in customer service, supply chain, logistics or sales.
• Strong command of written and spoken English for effective communication with internal and external parties.

Desirable:

• Previous experience using Microsoft Dynamics.

Working Day: Monday – Friday 08:00 – 17:00

If you would like to join a dynamic company that is firmly established in Thailand, please apply your application and your transcript (English version only) on JobsDB.

                                         Human Resources Department

                                    Triumph Motorcycles (Thailand) Ltd.

                                   Amata City Chonburi Industrial Estate,

                                    700/801, Moo 1, Tambon Panthong,

                                      Amphur Panthong, Chonburi 20160

                                                        Tel: 038-469800