Customer Service Coordinator Air Freight

Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.

Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.

Welcome to visit our website: www.dachser.com

Customer Service Coordinator Air Freight

We are looking for a proactive and detail-oriented Customer Service Coordinator to join our Air Freight team. In this role, you will be the key point of contact for customers, ensuring smooth coordination of air freight shipments and delivering good service throughout the shipment lifecycle.

COLLABORATE: your responsibilities

• Manage end-to-end air freight shipments (import/export)
• Coordinate with operations, overseas offices, and customers on bookings and updates
• Monitor shipments and provide timely status updates
• Handle customer enquiries, overseas agent communication, and documentation
• Ensure accuracy of shipping documents (HAWB/MAWB, invoices, customs)
• Follow up on routing orders and ensure SOP compliance

CONTRIBUTE: your qualifications

• Diploma or above in Logistics, Supply Chain, or related disciplines
• 2–5 years of experience in air freight customer service or freight forwarding industry
• Good command of written and spoken English and Mandarin
• Hands-on PC operations including MS office and Chinese Word Processing
• Responsible, pro-active and attention to details
• Strong customer service mindset with problem-solving and organizational skills
• Ability to work under pressure in a fast-paced

ARE YOU INTERESTED?

We offer attractive remuneration packages (Five-day work, Double pay, Medical / Dental / Life insurance) to the successful candidate. Interested parties, please click 'Quick Apply' to submit your application. Please attach your detailed resume, with present and expected salary to Human Resources Department.

All information provided by applicants will be treated in strictly confidential and used only for recruitment purposes. Applicants may be considered for other suitable positions by our Company not more than three months, after which their personal data will be destroyed.