Customer Service Coordinator / Assistant

About the role

To provide customer service and administrative support by coordinating customer requirements, handling enquiries, bookings, monitoring shipment and delivery status, maintaining accurate records and liaising with internal departments and external parties. The position aims to ensure timely communication, efficient service coordination and high customer satisfaction across the company's logistics, warehousing and freight forwarding operations.

Key responsibilities

• Handle customer enquiries, requests and feedback through email, telephone and other communication channels.
• Update job order into the system, compile documents for job files.
• Coordinate with other departments - Transport, Forwarding, Warehouse to ensure jobs are completed accurately.
• Ensure shipping documentation is complete for shipment clearance.
• Prepare billing invoice to customers.
• Provide timely updates on shipment status, delivery schedules, cargo movements and service arrangements.
• Assist with ISO documentations and import/export reports.
• Perform any other duties assigned.

About you

• Diploma or Certificate in Logistics, Supply Chain Management, Business Management or Administration or relevant discipline or SPM.
• Minimum 2-3 years working experience in similar capacity.
• Proficiency in English and Malay Language.
• Knowledge in customer service, shipping, forwarding, transport, warehouse operations.
• Strong coordination, follow up and communication skills.
• Good team player, meticulous, responsible and able to meet deadlines in a fast-paced working environment.
• Familiar with Microsoft Office applications and relevant forwarding / logistics systems.