Customer Service Coordinator

Customer Service Coordinator – Broome, Karratha and Tom Price

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management.

We're looking for a Customer Service Coordinator to support branch operations across Broome, Karratha and Tom Price. A great opportunity to be the first point of contact for our customers in a fast-paced environment.

About the Role

Reporting to the Branch Manager, you'll be the friendly, professional voice of Grace - coordinating bookings, supporting our external consultants, and ensuring every customer enquiry is handled with care and efficiency. You'll play a key role in keeping our branch operations running smoothly, from processing quotes through to coordinating deliveries.

Key Responsibilities

Customer Service

• Support the Admin/Branch Manager and act as the first point of contact for customer enquiries

• Promote Grace's services and assist with quotes, bookings and sales enquiries

• Manage customer communications around uplifts, deliveries and storage, including handling complaints or claims

Administration

• Provide general administrative support, including document processing and invoicing
• Help maintain a safe, clean and well-organised work environment

About You

• A professional, can-do attitude with strong presentation
• A collaborative team player who takes ownership of their work
• Honest, reliable and well organised, with a strong work ethic
• Comfortable managing competing priorities in a fast-paced environment

The Perks

• Competitive salary + superannuation
• A genuinely inclusive culture where diverse backgrounds are celebrated
• Save money every week with access to exclusive discounts on groceries, fuel, shopping and more through Perkbox
• Discounted gym memberships to support your health and fitness goals
• Access confidential wellbeing support through our Employee Assistance Program (EAP)
• Be part of a supportive team culture with staff competitions, recognition programs and team initiatives