Customer Service Coordinator

• Australian Manufacturer
• Highly regarded, quality product
• Substantial investment in equipment & people

About the company
This Yatala based company has developed an enviable reputation for design, fabrication, quality, and service.  Market leaders in the manufacture of pliable thermoplastic products for fluid containment in commercial and industrial applications. Offering a wide range of innovative solutions from technical design and support to installation and final testing across numerous industries.   
  
About the role
Responsible for maintaining existing customers. Providing support, processing quotes, and managing sales opportunities while maintaining CRM accuracy. Reporting to the Sales Manager, this is an office-based role. 
  
Duties:

• Maintain relationships with existing key customers
• Manage & quote new opportunities that are generated through inbound leads & enquiries
• Conversion / administration of sales opportunities from quote to order
• Provide bespoke support and advice
• Record, manage and maintain all activities in CRM
• Actively support and model the values of the organisation

Skills & experience

• Sales or customer service/ account management experience in a B2B environment. Ideally within construction, civil, plumbing or building related industry, however this is not mandatory as you will be well supported by a technical team
• Flexibility / Adaptability - A proactive approach to supporting colleagues and contributing to the success of the company
• Strong verbal and written communication
• Ideally experience with longer lead time environments
• CRM management
• Strong computer skills
• Strong time management
• Experience working in an autonomous environment and / or with a small team

Benefits

• Substantial & ongoing investment in people and equipment
• Supportive, stable privately owned Australian manufacturer
• Regarded as industry leaders who can provide solutions that others are unable to do

About the Culture
Be part of a progressive and growing company. Success has been achieved through a commitment to internally developing staff and quality processes. This is a workplace that is passionate and proud of the products they deliver. Increasing demand and recognition for the quality products they produce, and their down-to-earth approach means success will continue, ensuring a stable long-term environment. 
  
If you have been interested in roles such as Internal Sales, Sales Support, Key Account Specialist or Sales Administration Specialist, this position would be an ideal match for you.  
  
How to Apply
Please click Apply or send your CV quoting Ref 1664561 to [email protected]. Confidential enquiries welcomed by Andrew Hill on [0488 557 162](tel:0488 557 162). 
  
www.carrollconsulting.com.au