Customer Service Coordinator

• Be the first point of contact for customers via phone, email and website enquiries
• Join a friendly and supportive team in a varied customer service and administration role
• Opportunity to broaden your skills in a growing and successful business

About the Role
Our client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products. They are seeking a friendly, organised and customer-focused Customer Service Co-ordinator to become the welcoming voice for their business.

As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors and ensure every customer receives a professional and positive experience from their first enquiry through to purchase.  Working closely with a supportive team, you'll enjoy working in a busy family friendly business, where you will manage the customer service side of the organisation. 

What's in it for You?

• Monday to Friday | 9.00am – 5.00pm
• Stable, full-time position with a growing business
• Friendly, supportive and collaborative team environment
• Varied role combining customer service and administration
• Opportunity to expand your skills
• Competitive salary based on experience
• On-site parking provided

Duties:

• Be the first point of contact for customer enquiries via phone, email and website
• Answer incoming calls and provide outstanding customer service
• Respond to customer enquiries promptly and professionally
• Welcome and assist showroom visitors
• Provide product information and assist with customer enquiries
• Liaise with customers regarding products, orders and general enquiries
• Perform general administration duties
• Support the wider team with day-to-day operations
• Deliver an exceptional customer experience with every interaction

Skills and Experience:

• Previous experience in customer service, administration or internal sales, within a Trade, Hardware or similar will be highly regarded
• Friendly, professional and confident communication skills
• Passion for delivering exceptional customer service
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Proactive, positive and team-oriented approach
• Intermediate computer skills, including Microsoft Office
• Current driver's licence and own reliable transport preferred due to the business location

Please Note This is an onsite position working Monday to Friday, 9.00am to 5.00pm. Due to the location of the business, applicants with their own reliable transport will be highly regarded.

How to Apply
All applications are to be submitted online by clicking APPLY.
Applications will be reviewed as they are received, so if you're passionate about delivering outstanding customer service and enjoy working as part of a friendly and supportive team, we'd love to hear from you.

Please note only applicants who meet our client's selection criteria will be contacted.

Job ID: LB653/1.0