Customer Service Coordinator / 客戶服務專員

Responsibilities:

• Respond to customer inquiries via phone, email and Islash System in a timely manner
• Resolve customer complaints and issues efficiently and professionally
• Collaborate with internal teams to address customer needs and enhance service delivery
• Monitor customer feedback and suggest improvements to satisfy customer
• Maintain customer database in accurate
• Assist in service contract renewal issue.
• Ad hoc tasks assigned by the supervisor.

Requirements:

• F.5 / DSE or above education
• Relevant experience in CS field is highly preferred
• Fluent in written and spoken English and Cantonese and Mandarin
• Proficiency in MS Office application and Chinese word processing
• Experience in Alcatel-Lucent contact center solution is an advantage
• Good communication, interpersonal skills and telephone manner
• Good team-spirit and problem-solving skills
• Shift duty on Saturday a.m is required but substitute leave will be offered

We offer 5-day work week, public holidays, group medical and attractive bonus scheme, training & development and excellent career prospects to the right candidate. Interested parties please apply with the resume including your current and expected salary with contact details to us

All applications will be treated in strictly confidential and personal data collected will be used for recruitment purpose only.