Customer Service Coordinator

The Opportunity:
We are currently partnering with a well-established global organisation based in Scoresby to recruit an experienced Customer Service Representative for a 12-month contract.

This is a fantastic opportunity for a customer service professional with strong experience who enjoys managing customer relationships, coordinating orders and working within a fast-paced, professional environment.

Working closely with customers and internal teams, you will play an integral role in managing enquiries, processing orders and ensuring customers receive a seamless experience from order through to delivery.

Key Responsibilities:

• Manage customer enquiries across phone and email.
• Process and manage customer orders accurately using SAP.
• Coordinate orders from initial entry through to delivery.
• Provide customers with timely updates regarding orders, availability and delivery timelines.
• Investigate and resolve customer queries, order discrepancies and delivery issues.
• Liaise with internal teams including Sales, Supply Chain, Logistics and Operations.
• Maintain accurate customer and order information across internal systems.
• Manage customer interactions and cases through Salesforce.
• Follow up outstanding orders and customer enquiries.
• Support the wider team with customer service and administration as required.

About You:

• Previous experience in a Customer Service, Customer Operations, Order Management or similar role.
• Previous SAP experience is essential.
• Previous order processing and end-to-end order management experience.
• Salesforce experience is highly desirable.
• Strong communication and relationship-building skills.
• Confidence managing customer enquiries across phone and email.
• High attention to detail and strong organisational skills.
• Ability to manage multiple priorities within a fast-paced environment.
• A proactive, solutions-focused and customer-first approach.

What's On Offer:

• 12-month contract opportunity.
• Scoresby location.
• Join a well-established global organisation.
• Supportive and collaborative team environment.
• Varied role across customer service, order management and administration.
• Opportunity to utilise and further develop your SAP experience.
• Exposure to Salesforce and cross-functional teams.