Customer Service Coordinator

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

* Compensation starting at $16.50/hour

* Comprehensive benefits package

* Health, dental and vision coverage

* 401(k) with company match

* Perks including tuition and training reimbursement, employee discounts, and financial wellness planning

* Advancement opportunities with structured career paths

* Employee referral bonus opportunities

* Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

* Become the subject matter expert on all administrative tasks related to your aligned account(s)

* Document and manage all tasks in our internal systems

* Schedule appointments and help coordinate shipments from pickup to delivery

* Help resolve shipping issues with a high level of professionalism

* Provide excellent customer service to internal and external stakeholders

* Support with billing and payment processing as needed

What you need:

* 1+ year customer service experience preferred

* Hall of fame work ethic with a history of excellent attendance

* Strong verbal communication skills - face to face and over the phone

* Proficient in Microsoft Office, including Word, Excel, and Outlook

* Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 5199 Rosebud Lane, Newburgh, IN 47630

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.