Customer Service Coordinator

Customer Service Coordinator

Amphasis Design Pte Ltd

SGD 2,800 – 3,400 / month
Full-time

132 Joo Seng Road, #02-01, Singapore 368358

THE OPPORTUNITY

We are looking for a Customer Service Coordinator to support our customers throughout the enquiry and service process.

You will be responsible for handling general enquiries, coordinating appointments, following up on quotations and keeping customers updated when there are changes or outstanding matters.

The position works closely with the design and operations teams, so being organised and able to communicate information clearly is important.

YOUR RESPONSIBILITIES

Customer enquiries

• Respond to customer enquiries through phone, email or messaging channels.
• Understand customer requirements and provide general information about our services.
• Record enquiries accurately and arrange follow-up where necessary.
• Pass technical or design-related questions to the appropriate team member.

Consultations & appointments

• Coordinate consultation appointments and meeting schedules.
• Confirm appointment details with customers and internal team members.
• Assist with rescheduling and other appointment changes.
• Keep appointment information and customer records updated.

Quotation follow-up

• Assist with sending and tracking quotations and related documents.
• Follow up with customers regarding pending quotations where appropriate.
• Record customer feedback and questions for the relevant team.
• Ensure outstanding requests are followed through.

Customer updates

• Provide customers with routine updates relating to their enquiries or projects.
• Coordinate information between customers and internal teams.
• Communicate changes, delays or additional requirements clearly.
• Escalate issues that require further assistance.

Administration

• Maintain customer records, enquiry logs and follow-up information.
• Prepare simple reports, documents and internal updates.
• Keep communication records and relevant files organised.
• Provide general administrative support to the team when required.

YOU'LL DO WELL HERE IF YOU

• Communicate clearly and professionally with customers.
• Are comfortable handling several enquiries and follow-ups at the same time.
• Pay attention to details such as dates, names, contact information and appointment arrangements.
• Take ownership of requests instead of waiting for someone else to follow up.
• Can remain calm and courteous when dealing with questions or complaints.
• Are comfortable working with different teams and passing information between them.
• Are willing to learn about the company's services and internal processes.

REQUIREMENTS

• Diploma or equivalent qualification in Business, Customer Service, Administration, Hospitality, Marketing or a related field.
• Around 1–2 years of customer service, coordination, administration or client-facing experience.
• Good written and spoken English.
• Comfortable using email, Microsoft Office, Google Workspace or similar tools.
• Good organisational and follow-up skills.
• Experience in interior design, renovation, property, home improvement or another project-based service environment will be an advantage.

Relevant customer-facing experience from other industries will also be considered.

WHAT THE DAY MAY LOOK LIKE

A customer may contact the team about a consultation, ask for an update on a quotation or need to change an appointment.

You will help make sure the request is recorded, passed to the right person and followed up properly.

The work can vary from day to day, but the goal remains the same: keep customers informed and keep the communication process organised.

Pay: $2,800.00 - $3,400.00 per month

Benefits:

• Additional leave
• Health insurance

Work Location: In person