Customer Service Coordinator

Full Description: INSIDE SERVICE COORDINATOR

Pella Virginia is the area’s leading distributor of Pella Window and Door products, and we are hiring a service coordinator.

Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Virginia plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings in Virginia and West Virginia.

We are passionate about what we do at Pella Virginia, and we’re looking for people who share our passion – from sales to installation to accounting and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class organization, come join us. Feel the Pella Passion!

Position Overview

The Pella Inside Service Coordinator is the main point of contact for our customers and fellow employees who need assistance with warranty claims, parts & service needs, and scheduling of service appointments.

Essential Duties and Responsibilities include the following. Other duties maybe assigned

This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Provide excellent customer service to both our internal and external customers

Assist Field Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.

Conduct discovery over the phone and/or via e-mail to assess customer issues.

Develop and implement the appropriate action plan necessary to satisfy these customer issues.

Implement one call resolution when applicable

Prepare and submit required documentation for all warranty claims from Pella Corporation

Meet or exceed monthly metric goals

Skills/Knowledge

• Minimum High School Graduate or GED required
• Prefer 2 years of successful Customer Service/Call Center experience
• Experience using Microsoft Word, Excel, Outlook, and Powerpoint software applications.
• Possess an upbeat personality, confidence, is curious, quick to learn and customer focused
• Thrives working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs.
• Seeks out internal experts and utilizes their knowledge
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exists.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables
• Seek to work at a high level, while managing multiple tasks in a very busy office environment

Benefits

401k plan

Medical, Dental and Vision Plans

Paid Time Off

Holiday Pay

Health Savings Account

Life Insurance

Monday – Friday Work Week

Bonus Incentives

Pella Virginia performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.

Pella Virginia is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person