Customer Service Coordinator

Are you a customer-focused administrator who thrives on building strong relationships, solving problems, and ensuring operational excellence? We are looking for a proactive Customer Coordinator to support our sales team while delivering outstanding service to our customers.

This is a varied and fast-paced role where you'll act as the key link between customers, sales, operations, and internal stakeholders. If you enjoy working with people, have excellent attention to detail, and love finding ways to improve processes, we'd love to hear from you.

As a Customer Coordinator, you will be the administrative face of our business, ensuring customer transactions, reporting, and operational processes are completed accurately and efficiently. You'll work closely with customers, operations teams, contractors, Branch Managers, and Regional Managers to deliver a seamless customer experience while supporting the continued growth of the business.

Key Responsibilities

• Support the sales team with day-to-day customer operations and reporting.
• Manage customer pricing uploads and distribute price lists as required.
• Coordinate customer pickups and service requirements with operations teams and contractors.
• Create dispatch tickets and manage third-party logistics requirements.
• Validate purchase tickets, reconcile customer payments, and resolve discrepancies.
• Prepare and distribute customer reports, purchase advice documentation, and related communications.
• Maintain accurate customer records and ensure information is kept up to date.
• Resolve customer enquiries and escalations in a timely manner.
• Collaborate with branch and regional leaders to identify and solve customer, operational, and process issues.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.

What We're Looking For

• A strong commitment to delivering exceptional customer service.
• Excellent communication and relationship-building skills.
• Strong attention to detail and a high level of accuracy.
• The ability to prioritise tasks and manage competing demands.
• Experience working with ERP systems or business software.
• Strong computer literacy, including Microsoft Office applications
• A proactive, solution-focused mindset with strong problem-solving skills.
• The ability to work positively and collaboratively with a diverse range of stakeholders.
• Previous customer service, administration, logistics, or coordination experience preferred but not essential.

We are committed to maintaining a safety-first culture. The successful candidate will actively support health, safety, environmental, and quality standards while adhering to company policies and procedures.

If you're an organised and customer-focused professional who enjoys making a difference and building strong working relationships apply now.

For further information, please contact [email protected]

Please note, this role does not offer visa sponsorship. Applicants must already hold the right to work in New Zealand.