Customer Service Coordinator

Customer Service Coordinator

RPC Logistics — Mangere Bridge, Auckland | Full-time, permanent

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👋 About us

RPC Logistics is a family-owned New Zealand transport and 3PL business. We warehouse, pick, pack and deliver for some of the country's best-known food, beverage and consumer brands — across Auckland metro, nationwide, and by sea.

We're not a faceless multinational. We're a tight team who know each other's names, back each other up, and take real pride in getting it right for our customers. We're also growing — and our customer service team is growing with us.

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🎯 The role

This is a new position, created because we're expanding our customer service resource and building out the team around it.

You'll be the voice of RPC for a portfolio of customers — the person they call, the person who has the answer, and the person who makes sure the promise we made actually happens on the ground.

Day to day you'll be:

• 📞 Owning customer enquiries end to end — orders, bookings, ETAs, exceptions, the lot
• 📦 Processing and checking orders in our warehouse and transport management systems, keeping data clean and accurate
• 🚚 Working shoulder to shoulder with our warehouse, dispatch and driver teams to keep freight moving
• 🔎 Chasing down issues before the customer has to chase you — proactive updates, not excuses
• 📊 Keeping records, PODs and reporting tight and on time
• 💡 Spotting the things that keep going wrong and helping us fix them properly

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🙌 Who we're looking for

We're less fussed about your CV and more interested in how you operate. The people who thrive here:

• Respond fast. You don't let things sit. A customer email at 9:04am has a reply well before lunch.
• Are thorough. You check the detail, close the loop, and don't leave loose ends for someone else to trip over.
• Move with pace and excellence. Quick isn't the same as rushed. You do it fast and you do it properly.
• Genuinely care. You take it personally when a customer is let down, and you take it personally when we nail it.

You'll also bring:

• Solid customer service experience — phone, email and in person
• Confidence with systems — you pick up new software quickly and have a good eye for data accuracy
• Calm under pressure, and comfortable juggling a busy day with a lot of moving parts
• Clear, warm communication — with customers and with your own team
• The ability to work independently and back yourself

Nice to have (but not a dealbreaker):

• Experience in transport, freight, 3PL, warehousing or FMCG
• Exposure to a warehouse management system (WMS), transport management system (TMS), ERP or similar order-management platform

If you've got the attitude but not the industry background, apply anyway. We can teach freight. We can't teach giving a damn.

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🌱 What's in it for you

• A team that's growing. This role sits at the front of a customer service function we're actively building out — get in now and grow with it.
• Real ownership. You'll have your own customers and the autonomy to look after them properly.
• Room to move. We're a business with genuine expansion plans, and we back people who put in the effort. If you want more responsibility, there's a path here.
• You'll be heard. Small enough that your ideas land on the right desk — big enough that they matter.
• A proper team culture. Supportive, straight-talking, and quick to celebrate a good week.
• Free parking on site, and a location that's easy to get to.