Customer Service Coordinator

About the role

P3 Recovery is seeking a Customer Service Coordinator to join our team on a casual basis. This is an exciting opportunity to provide exceptional customer support and coordination services to our clients whilst working in the recovery sector. Based in Mount Maunganui, Bay of Plenty, this role offers flexibility with casual work arrangements, making it ideal for individuals seeking varied hours and the opportunity to make a meaningful impact.

What you'll be doing

1. Managing customer enquiries and communications via phone, email, and other channels in a timely and professional manner
2. Coordinating scheduling and appointments for clients to ensure efficient service delivery
3. Providing information about P3 Recovery services and addressing customer concerns with empathy and expertise
4. Maintaining accurate customer records and documentation using company systems
5. Supporting the wider team with administrative tasks and customer-related activities as needed
6. Building positive relationships with customers to enhance their experience with P3 Recovery
7. Following up with customers to ensure satisfaction and resolve any outstanding issues
8. Contributing to a welcoming and professional environment that reflects P3 Recovery's commitment to quality care
9. Taking part in recording and editing content for social media

What we're looking for

1. Proven customer service experience with a friendly, approachable, and caring manner
2. Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse customer groups
3. Strong organisational and time management abilities
4. Proficiency with computer systems, customer management software, and social media platforms
5. A genuine interest in supporting individuals' health and recovery journeys
6. Reliability and flexibility to work casual hours as required. Shifts are between the hours of 5:30am and 9pm on weekdays and 7:30am and 4:30pm on weekends. Some weekend work will be required
7. Attention to detail and commitment to maintaining confidentiality and privacy standards
8. A positive attitude and willingness to work collaboratively within a team environment
9. Applicants must be legally entitled to work in New Zealand

What we offer

P3 Recovery is committed to creating a supportive workplace where our employees feel valued. We offer casual work arrangements that provide flexibility to suit your lifestyle and personal circumstances. You will be part of a dedicated team focused on making a genuine difference in people's lives. We provide a positive working environment with opportunities to develop your skills in customer service. Our team is welcoming and supportive, and we encourage professional growth and development. We are an equal opportunities employer and welcome applications from all backgrounds. Benefits include:

• Flexible working hours
• A competitive hourly rate
• Free membership to P3 Recovery

About us

P3 Recovery is dedicated to delivering quality recovery services and support to our clients. We are committed to providing compassionate, professional care that helps individuals achieve their health and wellbeing goals. Our team is passionate about making a positive impact in the Mount Maunganui community and beyond. With a focus on client-centred care, we pride ourselves on our collaborative approach and commitment to excellence in all that we do.

Apply now

If you are interested in joining P3 Recovery as a Customer Service Coordinator, we would love to hear from you. Please submit your application with your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.