Customer Service Coordinator

Key Responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, and in person.

• Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Work closely with sales, logistics, and operations teams to ensure smooth service delivery.

• Monitor service performance and escalate issues when necessary.

• Assist in preparing reports, documentation, and customer service metrics.

• Support continuous improvement initiatives to enhance customer satisfaction.

• Handle complaints professionally and provide effective solutions.

Requirements

• Previous experience in customer service or administrative coordination is preferred.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in MS Office (Word, Excel, Outlook)

• Ability to remain calm and professional in challenging situations.

• Strong problem-solving skills and attention to detail.