Customer Service Coordinator

POSITION SUMMARY

Builds working relationships with customers by requesting quotes and processing orders.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Create new method folders, schedule kick off meetings and work on project until customer approval is received.
• Maintain method folders and update when necessary.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledge of PLI manufacturing capabilities.
• Any other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adherence to Company Policy - Adherence to company policy - follows guidelines as established by company policy. Conforms to company and job standards and requirements while showing respect for others. Acts in the best interest of the company at all times while serving as an example for others. Conducts business in an ethical fashion.
• Job Knowledge - Job knowledge - demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including management) to obtain additional knowledge.
• Attendance - Attendance - meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Guiding Principles - Guiding Principles: Understands the Company's Guiding Principles and follows them on a daily basis.
• Quality of Work - Quality of work - produces work that is accurate and reliable. Work is accomplished quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
• Quantity of Work - Quantity of work - high volume producer and always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages him/herself in a productive work effort whenever possible. Meets production goals and objectives.
• Ethical/Honesty/Integrity/Responsible - Ethics - the ability of the individual to be guided by the company's accepted principles of moral conduct. Honesty and integrity - the ability of the individual to act in a fair and just manner, free from deception. Responsibility - the ability of the individual to be trustworthy or answerable for their conduct.
• Safety - Safety - degree to which employee is committed to providing and maintaining a safe workplace. Reports all unsafe working conditions. Corrects unsafe work conditions. Follows all safety policies.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.

SKILLS & ABILITIES

Education : College degree or equivalent experience.

Experience : Two to four years related experience

Computer Skills

Advanced Micro Soft Office Suite software knowledge (Outlook, Word, Excel and PowerPoint).