Customer Service Coordinator

We are seeking a friendly, organised and customer-focused Customer Service Coordinator to join our gardening and landscaping team.

This role is ideal for someone who enjoys working with people, keeping things organised and supporting a busy team. You will be the first point of contact for our customers and will play an important role in coordinating gardening services and ensuring our day-to-day administration runs smoothly.

Key Responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Schedule and coordinate gardening and landscaping services with customers and gardening teams.
• Prepare quotes, invoices, work orders and other customer documentation.
• Maintain accurate customer records and update booking and service information.
• Follow up enquiries, quotes and outstanding customer requests.
• Liaise with gardeners, contractors and customers to coordinate service requirements.
• Handle customer questions, feedback and service issues professionally and promptly.
• Assist with general office administration and data entry.
• Monitor upcoming jobs and help ensure services are completed on schedule.
• Maintain organised records of regular gardening clients, property details and service requirements.
• Support the team with day-to-day administrative tasks as required.

About You

We are looking for someone who is:

• Friendly, approachable and professional.
• Highly organised with strong attention to detail.
• Confident communicating with customers by phone and email.
• Comfortable managing multiple tasks and priorities in a busy environment.
• Reliable, proactive and able to work independently.
• Computer literate and comfortable using scheduling, invoicing and office systems.
• Experienced in administration or customer service, preferably within gardening, landscaping, property maintenance or a similar service-based industry.

What We Offer

• A friendly and supportive team environment.
• A varied role within a growing gardening and landscaping business.
• The opportunity to build strong relationships with customers and our gardening team.
• A role where organisation, communication and customer service are genuinely valued.

Pay: $33.17 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person