Customer Service Coordinator

About the role

We are seeking a Customer Service Coordinator on a full-time basis in Petaling Jaya, Selangor. This role is required to handle shipments embark/disembark from/to Singapore Ports and will directly report to Singapore Operation Manager. This position is essential to our operations in the freight forwarding industry, where you will serve as a key point of contact between our clients and internal teams.

Key responsibilities

• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Prepare quotations, make & manage booking and communication with foreign agents
• Serve as backup to internal support group
• Any other ad-hoc additional functions mandated by Management

What we're looking for

• Import/Export experience in freight forwarding is mandatory, experience in US trade is preferable

• Ability to work in a fast-paced and deadline-driven office environment

• Knowledge of Import/Export regulations and documents

• Knowledge to make booking with liners & liaise closely with foreign agents on the booking

• Ability to multi-task, prioritize, and manage time effectively

• Excellent verbal & written communication skills & customer service and follow up skills

• Coordinate with overseas and local branch for operation and rate issues

• Proficient in Microsoft Office Applications

About us

HONOUR LANE SHIPPING is a leading player in the freight and cargo forwarding industry, dedicated to providing comprehensive logistics solutions to our diverse clientele. With a strong commitment to excellence, reliability and customer satisfaction, we have established ourselves as a trusted partner in the manufacturing, transport and logistics sector. Our team works diligently to ensure that every shipment is handled with care and precision, and that every customer receives the highest standard of service. We pride ourselves on our operational efficiency, industry expertise and our talented workforce who are passionate about delivering results.

Apply now

If you are an enthusiastic and customer-focused professional looking to advance your career in the logistics industry, we would like to hear from you. Please submit your CV, a cover letter and any relevant certifications to our recruitment team.