Customer Service Coordinator

Your new company

An established organisation operating within the medical technology industry is seeking a proactive and organised Customer Service Support professional to join its team. Based in Kingsgrove.

Your new role

In this varied position, you will provide customer service support across the sales, service and wider business teams. You will assist with customer enquiries, order processing, helping to ensure smooth day-to-day operations.

Responding to customer enquiries by phone and email

• Maintaining accurate customer records, licences and CRM information
• Processing customer orders, purchase orders and invoices
• Liaising with suppliers regarding orders and stock availability
• Coordinating stock receiving, dispatch and shipping documentation
• Preparing customer proposals, agreements and tender documentation
• Supporting the sales team with general administration and reporting
• Monitoring active proposals and open or back orders
• Communicating customer feedback to relevant internal teams
• Assisting with trade show preparation when required

What you'll need to succeed

• Previous experience in customer service, office administration or sales support
• Intermediate Microsoft Office skills
• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• The ability to prioritise and manage competing responsibilities
• Strong organisational and problem-solving skills
• A flexible and adaptable approach
• The ability to work collaboratively within a close-knit team
• Experience with CRM or ERP systems, such as NetSuite, would be advantageous

What you'll get in return

• Competitive salary package of $75,000 - $80,000 + Super
• Free on-site parking
• Supportive and collaborative team culture
• Stable and growing organisation within the medical technology sector
• Opportunity to work closely with multiple areas of the business
• Modern office environment based in Kingsgrove
• Ongoing training and development opportunities
• Long-term career progression potential within a growing business

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.