Customer Service Coordinator

Te Mahi/About the Position

Permanent full-time position, based in our Christchurch office. Usual hours of work will be rostered over seven days, including weekend and evening shifts, between the hours of 7:00am and 9:30pm.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects:

Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

• Support worker rosters are accurate and timely
• Visits are scheduled effectively and in line with service requirements
• All support worker leave is managed effectively
• An up-to-date and 'live' overview of service delivery is maintained at all times
• Effective and timely communication with clients and workforce, including proactively responding to queries or concerns

Working with the Community Services Team Leaders and Service Manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

He momo/About you

To be successful in this role, you will have recent experience working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

• Exceptional customer service, and a friendly and professional manner
• Patience, resilience and a "can do" attitude in challenging situations
• The ability to prioritise effectively and efficiently
• A proactive and professional communication style
• Systems orientation, with intermediate to advanced computer skills
• Team orientation, working well with others at all levels
• Critical thinking

Te Whakahaerenga/The Organisation

Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.

Ki te huanga/Benefits of working at Nurse Maude: As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

• Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
• Staff Discounts - You will have access to a range of great staff discounts with our suppliers
• Health Insurance- Discounted healthcare through Southern Cross
• Staff Development- We encourage and support personal and professional development through study and research
• Hourly rate - Your experience is recognised with competitive rates

Ki aro/Interested?

If you are a team player who enjoys working with people, thinking outside of the square and functioning well under pressure, we would love to hear from you. For more information and to apply, please visit our website https://careers.nursemaude.org.nz/search.

For a copy of the position description, please view this job via our website. Scroll to the bottom of the advert and the PD is attached as a link.