Customer Service Coordinator

Job Overview

We are seeking an energetic and detail-oriented Customer Service Coordinator to join our dynamic team! In this vital role, you will be the frontline ambassador for our company, delivering exceptional service and support to our diverse customer base. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients’ experience.

Duties

• Manage incoming customer inquiries via phone, email, and chat with professionalism and enthusiasm
• Provide accurate information about products, services, and policies while maintaining excellent phone etiquette
• Assist customers with order processing, data entry, and account updates efficiently and accurately
• Identify opportunities for upselling and cross-selling to enhance customer experience and increase sales revenue
• Conduct analysis of customer feedback and interactions to identify trends and areas for improvement
• Collaborate with sales teams to support customer retention strategies and promote new offerings
• Maintain detailed records of customer interactions, transactions, and follow-up actions in our database

Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field is preferred, but relevant experience will also be considered.
Proven experience in logistics coordination, preferably within the trucking or 3PL industry.
Familiarity with transportation management systems (TMS) and other logistics software.
Excellent communication and interpersonal skills, with the ability to build strong relationships with carriers, drivers, and customers.
Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
Knowledge of transportation regulations and safety standards.
Detail-oriented and highly organized with a focus on accuracy.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Skills

• Strong data entry skills with attention to detail and accuracy
• Excellent communication skills, both verbal and written, with the ability to engage customers effectively
• Demonstrated analysis skills to assess customer needs and provide tailored solutions
• Experience in sales or upselling techniques to maximize revenue opportunities
• Knowledge of customer service best practices, including phone etiquette and active listening skills

Join us as a Customer Service Coordinator where your proactive approach will help shape memorable customer experiences! We value energetic individuals who thrive on helping others, possess strong communication abilities, and are eager to grow within a supportive environment. This paid position offers you the chance to sharpen your skills while making a positive difference every day!

Pay: $37,221.73-$43,000.00 per year

Work Location: In person