Customer Service Coordinator

Are you passionate about delivering exceptional customer service?

We’re looking for a Customer Service Co-ordinator to join our friendly and growing team in Huntingdon.

This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys being the person people can rely on. You’ll be one of the first points of contact for EPM, helping customers and colleagues with their queries, resolving issues where possible, and making sure every interaction is handled professionally and with a personal touch.

About EPM

We’re EPM – an award-winning education services business with over 30 years’ experience supporting schools and trusts across the UK.

With more than 200 colleagues supporting over 2,350 schools and trusts nationwide, we’re growing rapidly, but our people-first approach remains at the heart of everything we do.

We believe that when we look after our people, they’re able to deliver the very best service to our customers. That’s why we create an environment where people are encouraged to build their confidence, develop their talents and genuinely enjoy coming to work.

What will you be doing?

As a Customer Service Co-ordinator, you’ll play an important role in delivering an outstanding customer experience across EPM.

Your responsibilities will include:

• Acting as a first point of contact for customer and internal enquiries via telephone and email
• Managing the customer service inbox and client communication platform, ensuring queries are responded to within agreed SLAs
• Taking ownership of customer issues and proactively seeing them through to resolution
• Liaising with teams across EPM, including operational, payroll, HR and technical teams
• Supporting the wider EPM team with administration and operational task

What are we looking for?

We’re looking for someone who is organised, approachable and genuinely cares about providing great customer service.

You'll ideally have:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Excellent organisational and time-management skills
• The ability to remain calm and resilient in a busy, fast-paced environment
• The ability to work collaboratively with different teams
• A proactive approach and a willingness to take ownership and find solutions

Previous experience in a customer-focused role is desirable, as is experience using ticketing or customer communication systems.

Why join EPM?

At EPM, we’re proud to be different.

Our colleagues bring their brilliant selves to work every day, and we want everyone to have the opportunity to shine. We don’t believe in office politics or “that’s not my job”. Instead, we support each other, take ownership and work together to deliver great things.

As part of the EPM team, you’ll have access to a range of benefits, including:

25 days’ annual leave

Gym membership discount

Healthcare benefits

Childcare vouchers

Pension contributions

…and more.

Most importantly, you’ll be joining a team that genuinely cares about what they do, the customers they support and the people they work alongside.

Ready to join us?

If you’re a confident, organised and customer-focused individual looking for your next opportunity, we’d love to hear from you.

Apply today to become part of the EPM team and help us continue to deliver exceptional service to schools and trusts across the UK.