Customer Service Coordinator

Customer Service Coordinator

About the Role

We are looking for a friendly, responsible and customer-focused Customer Service Coordinator to join our Service team.

You will be the first point of contact for customers who call our service hotline. Your main role is to understand the customer’s issue, record the necessary information, coordinate with our Service Technicians and Supervisors, and follow up to ensure the case is attended to promptly.

If you enjoy communicating with people, coordinating tasks and solving problems, we would love to hear from you.

Fresh graduates are encouraged to apply. Training and guidance will be provided.

What You’ll Be Doing

• Answer customer hotline calls and respond to enquiries in a professional and timely manner.
• Record customer information and service request details accurately.
• Coordinate with Service Technicians and Supervisors on breakdown and service requests.
• Dispatch technicians and create work orders through the Company’s CRM/internal systems.
• Monitor and follow up on open cases to ensure timely response and resolution.
• Update service call status and maintain accurate information in the system.
• Prepare daily CBS call reports and other service-related reports.
• Check and maintain call records to ensure incoming calls are properly recorded and documented.
• Communicate with internal teams on customer requests and outstanding cases.
• Assist with general administrative work, documentation and filing when required.

What We’re Looking For

• Diploma or Degree in any relevant field.
• Fresh graduates are encouraged to apply.
• Candidates with experience in customer service, call centre, coordination or administrative work will have an added advantage.
• Good communication skills in English and Bahasa Malaysia.
• Friendly, patient and comfortable communicating with customers over the phone.
• Comfortable using computers and able to learn new systems and applications quickly.
• Able to handle information accurately and prepare basic reports.
• Organised, responsible and able to manage multiple tasks and follow up on outstanding matters.
• Able to remain calm and professional when handling urgent service or breakdown calls.
• Able to work independently as well as part of a team.
• Willing to work on shifts, standby or after-office-hour arrangements when required.

If you are a good communicator, comfortable using systems and enjoy helping customers, we’d love to hear from you. Apply now and grow your career with us!