Customer Service Coordinator

About Us:

Aliview Group Pty Ltd was established in 1995, and the company produce and supply windows, doors, shower screens and robes to many of the major builders and projects in the South Australian market. Aliview aims to manufacture and install the best products in South Australia to fulfil the needs of its customers. The company will strive to be best in the field and to become a diversified manufacturer through leading edge initiatives.

At Aliview, we support our people to grow, learn, develop their skills and reach their potential. Join us and be part of a growing, dynamic team where your contributions make a difference.

Why this role?

Join Aliview as a Customer Service Coordinator, supporting clients and managing service orders in a varied, impactful role with a supportive, growth‑focused team.

About the Role:

We are looking for a Customer Service Coordinator to join our growing business. Reporting to the Customer Service Manager, the role will be responsible for:

• Ensure all activities are performed in a safe manner, in accordance with company policies and procedures, and aligned with Aliview’s Values and Behaviours.

• Liaise with clients to understand their needs and accurately communicate customer requirements for action.

• Organise and Schedule daily deliveries and installations in line with the customer requirements.

• Ordering of outsourced items to meet production, delivery and external services schedules.

• Prepare accurate reports, picking list and production paperwork to ensure customer requirements are met according to schedule.

• Communicate the progress of all incomplete and completed work to customers.

• Process and invoice return delivery and service paperwork daily.

• Assist with the preparation of service work orders as directed by the Customer Service Manager.

• Respond to all enquiries as required by the Customer Service Manager.

About You:

The ideal candidate will have:

• A minimum of a year 12 high school education.

• Experience in general office systems & equipment.

• Highly organised.

• Demonstrates resilience and effectively handles growing workload demands.

• Customer focussed, and an energetic personality. Demonstrated ability to develop and sustain positive relationships with both internal stakeholders and external customers.

• Proficient in troubleshooting with the ability to respond rapidly and effectively in dynamic situations.

• Knowledge of construction or manufacturing industry is preferred but not essential.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Capacity to be able to use other computer software, including order processing systems.

What can We Offer You:

Aliview offers a range of financial and non-financial benefits to its employees including:

• Uniform provided

• Full training & mentoring

• Working as part of a collaborative & supportive environment

• Growth and development opportunities

• Employee discount on our products and services

About Our Process:

At Aliview, we are committed to employing individuals who align with our values and meet the requirements of the role. Successful applicants will be provided further information if an interview is requested.

As part of the recruitment process, shortlisted applicants may be required to conduct several checks to demonstrated suitability for a role including police checks, medical, drug and alcohol testing, right to work checks and / or reference checks.

Aliview values workplace diversity and is committed to providing an equal, supportive, inclusive and respectful work environment, and encourages applicants from all backgrounds.

Application Instructions:

If you are interested in this opportunity, please submit your resume and a cover letter to Seek via the apply button by 5PM 12/10/2026.